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Privacy Policy

Provided by Chartlyzer  ·  Last updated: May 4, 2026

01

Data Controller

The data controller responsible for the processing of personal data in connection with the Chartlyzer mobile application is:

Chartlyzer

Giuseppe Losi

hello@chartlyzer.com

support@chartlyzer.com

02

Collection and Processing of Personal Data

We process personal data only to the extent necessary to provide, improve and secure our services. This includes:

  • Account and contact data — such as your email address when submitting a support request.
  • Subscription and payment data — in connection with paid subscriptions, processed via the App Store and RevenueCat.
  • Device and usage data — operating system, device type and model, app version, usage behaviour, and anonymised identifiers used for security (HMAC-SHA256 signed requests).
  • Chart image data — screenshots or photos of trading charts uploaded by the user for AI analysis.
  • Crash and error data — collected via Expo's native SDKs for service reliability.
  • User preferences — trading style, experience level, preferred markets and goals, stored locally on your device.

Data is stored:

  • On your device (e.g. analysis history, preferences, locally cached data).
  • On our secure backend infrastructure (e.g. anonymised request logs, error monitoring) to ensure service functionality.

03

Analytics and Tracking

For usage analytics, we may use services such as Firebase Analytics or equivalent tools. Usage information is stored in pseudonymised form and used solely to improve the App experience.

Processing for analytics purposes takes place only with your explicit consent. This consent may be withdrawn at any time with effect for the future via the App settings.

04

Purposes of Processing

We use your data for the following purposes:

  • To provide and operate the Chartlyzer App and its features (AI chart analysis, AI trading chat, analysis history).
  • To process and manage your subscription.
  • To communicate with you regarding support requests and product updates.
  • To secure our infrastructure and prevent abuse (rate limiting, HMAC authentication).
  • To analyse usage patterns and improve the service (with consent only).
  • To comply with applicable legal obligations.

05

Data Disclosure and Third-Party Providers

Data is shared with third parties only where necessary for service delivery, with your consent, or as required by law. Our key third-party providers are:

Provider OpenAI
Purpose AI processing of chart images; generation of analysis results and chat responses.
Data type Chart screenshots or photos. These images do not contain directly identifiable personal data. Please upload only chart images — if personal content is included accidentally, it may be transmitted to OpenAI.
Location USA. Transfer takes place on the basis of appropriate safeguards (Standard Contractual Clauses). OpenAI Privacy Policy →
Provider Purpose Location
RevenueCat Subscription management, entitlement verification and purchase history. USA
Apple App Store / Google Play App distribution and in-app purchase processing. USA
Cloudflare Backend infrastructure and secure request routing. USA / EU
Expo App build, distribution and basic telemetry. USA
Meta Marketing optimisation (with consent only). USA
TikTok Marketing optimisation (with consent only). USA

Data transfers to providers located outside the EU take place only where an adequate level of data protection is ensured, in particular through Standard Contractual Clauses (SCCs) or equivalent mechanisms.

06

Cookies and Similar Technologies

Our website may use cookies or similar technologies for functionality and analytics purposes. You may change your preferences or withdraw consent at any time via your browser settings or by contacting us.

The Chartlyzer mobile App uses local device storage (AsyncStorage) to save preferences and analysis history. This data remains on your device and is not transmitted to our servers unless required for a specific feature.

07

Retention Period

Personal data is retained only for as long as necessary for the purposes described in this Policy, or as required by applicable statutory retention obligations. Chart images submitted for analysis are processed in real time and are not stored permanently on our servers. Analysis results saved in your history are stored locally on your device and may be deleted by you at any time.

08

Your Rights

Under applicable data protection law (including GDPR where applicable), you have the following rights:

Access to your stored personal data
Rectification of inaccurate data
Erasure of your data ("right to be forgotten")
Restriction of processing
Portability of your data
Withdrawal of consent at any time

You also have the right to lodge a complaint with the relevant data protection supervisory authority in your country of residence.

To exercise any of these rights, please contact us at hello@chartlyzer.com.

09

Child Protection

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children without verifiable parental or guardian consent. If you become aware that a child has provided us with personal data, please contact us immediately so we can take appropriate action.

10

Marketing and Communication

If you have consented to receive marketing communications, we may send you updates, offers or product news. You may unsubscribe at any time via the unsubscribe link in any email, or by contacting us directly. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

11

Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or applicable law. The current version is always available on our website and within the App. Material changes will be communicated via the App or by email where required.

12

Contact

For questions, requests to exercise your rights, or any other privacy-related enquiry, please contact us at:

Chartlyzer

Giuseppe Losi

General: hello@chartlyzer.com

Support: support@chartlyzer.com


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